Privacy Policy

Who operates Caregress

Caregress is operated by Codeflax LLC.

Information we collect

Depending on how you use Caregress, we may collect:

• Identifiers and contact information, such as your name, email address, phone number, account identifier, or business contact details.
• Account and facility information, including sign-in details, facility claims, supporting files, profile content, and subscription status.
• Information you submit through inquiries, listing issue reports, messages, and other forms.
• Commercial information related to subscriptions and billing. Payment card processing is handled by Stripe, and Caregress does not store full payment card details.
• Internet or other electronic activity information, such as interactions with facility profiles.
• Technical, operational, and security information, such as request information, security identifiers, and system logs.

We collect information directly from you, automatically when you use the platform, from facility operators and representatives, and from service providers that support Caregress.

How we use information

• To operate, maintain, and secure Caregress.
• To authenticate users and manage accounts.
• To process facility claims and subscriptions.
• To deliver inquiries and support communications between visitors and facility operators.
• To review reports, maintain listing quality, and prevent abuse.
• To understand marketplace activity and improve Caregress.
• To comply with legal obligations and enforce our agreements.

How information is disclosed

We may disclose information to service providers that support hosting, databases, authentication, storage, email delivery, payment processing, security, rate limiting, and background operations.

Inquiry information may be disclosed to the relevant facility operator so the facility can respond. We may also disclose information when required by law, to protect Caregress or others, or in connection with a business transaction.

Caregress does not sell personal information or share personal information for cross-context behavioral advertising.

Cookies and similar technologies

Caregress uses cookies and similar technologies to operate, secure, and understand the use of the platform.

Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on operational needs, account and transaction history, security requirements, legal obligations, dispute resolution, and enforcement of our agreements. Information may be deleted or deidentified when it is no longer reasonably necessary, unless longer retention is required by law.

California privacy rights

Subject to applicable law, California residents may request access to, deletion of, or correction of their personal information and information about how it is collected, used, and disclosed. California residents also have the right not to receive discriminatory treatment for exercising applicable privacy rights.

To submit a privacy request, email support@caregress.com. We may need to verify your identity before responding. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

Security

We use reasonable administrative, technical, and operational measures to protect information, but no system can guarantee absolute security.

Children

Caregress is not directed to children, and we do not knowingly collect personal information from children through the service.

Changes to this policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date.

Contact

Privacy questions and requests can be sent to support@caregress.com.